What does the Ellery collection look like?
The Ellery is a relaxed slipcover design with a sleek bench seat and a fully removable slipcover u2014 an effortless, casual-modern look built for everyday life. It's offered as a sofa, chair, ottoman, chaise sectional, and L-shaped sectional for a cohesive, laid-back living room.
How is the Ellery built to last?
The Ellery is expertly handcrafted in Los Angeles using premium materials sourced from around the world, on a frame of solid wood and ultra-durable kiln-dried engineered wood certified by the Sustainable Forestry Initiative. The joinery is glued, corner-blocked, and fastened for superior stability u2014 all backed by our lifetime frame guarantee.
How comfortable are the cushions?
The bench seat cushion pairs a high-density foam core with a recycled-fiber blend that delivers the sink-in comfort of down without the daily fluffing, and the back cushions are recycled polyfiber u2014 soft yet supportive for everyday lounging.
What fabric and colors does the Ellery come in?
The Ellery is upholstered in our performance linen blend u2014 an Oeko-Tex certified fabric that has the durability of a performance fabric but the soft hand and slubby texture of the natural linen and cotton it's made with (blended with polyester). The slipcovers are durable enough for high-traffic, family-friendly use and are even machine washable on the gentle cycle. Complimentary swatches are available so you can find the right color before you order.
Does the Ellery ship assembled?
Yes u2014 the sofa, chair, and ottoman arrive fully assembled. Sectionals ship in 2-3 fully built pieces (depending on size) that your white glove team connects in your room. Because these pieces ship fully built, we recommend measuring doorways, hallways, and stairwells before ordering.
How will my furniture be delivered?
Every furniture item ships via our complimentary white glove delivery service, regardless of size. Once your order ships, our carrier, Metropolitan, will reach out to schedule a delivery date and a 4-hour window. On delivery day, they'll call ahead, bring your piece into your room of choice, complete any assembly, and remove all packaging. Most items arrive fully assembled or require only light assembly, which the white glove team completes for you upon delivery.
What is the white glove delivery process like?
After your order ships, you'll receive tracking details and an email from Metropolitan to schedule your 4-hour delivery window. The team calls when they're about 30 minutes away, then places your furniture exactly where you'd like it, completes any necessary assembly, and takes away all packing materials. Please note that our white glove service includes one delivery attempt; for each additional attempt, Quince will charge a fee of 15% of the total order value, so we recommend measuring carefully before ordering to ensure your item fits through all doorways, hallways, and elevators. Our carrier is also unable to handle any non-Quince items, such as furniture or rugs already in your home.
What is your return policy?
Returns are accepted within 30 days of delivery for stocked items and 7 days for made-to-order items. Items must be in new, unused condition, and a 15% restocking fee applies. Cancellations made more than 24 hours after an order is placed are also subject to the 15% restocking fee.
How do I measure to make sure my furniture will fit?
We recommend measuring the width, height, and diagonal depth of your space, along with all doorways, hallways, stairwells, and elevators the piece will pass through u2014 the item's diagonal depth must be less than the width of your narrowest passage. For a step-by-step walkthrough, see our furniture measuring guide (https://www.quince.xin/furniture-measuring-guide).
What does the warranty cover?
Our furniture is certified free from defects in frame and craftsmanship for the lifetime of the original owner under normal residential use. It does not cover commercial use, or damage from accidents, misuse, improper care, or normal wear to fabric. See our warranty policy (https://www.quince.xin/warranty?trafficSource=footer&qpid=_wb6q0l0c6) for full details.
Why are your prices so low?
We partner directly with the makers who craft our furniture, cutting out the traditional markups so you get premium materials and construction at a fraction of conventional retail prices.
What if I have more questions?
Our team of trained furniture specialists is here to help you choose the right piece or answer any questions u2014 just reach out to
[email protected].
What other categories should I shop with Ellery Slipcover Ottoman in Performance Linen?
Explore our Dinnerware & Serveware, Flatware, Dining Room Tables, Serveware, Flatware Sets and Steak Knives collections.
